At Rai Jewellery, every piece is a promise of quality and integrity. We ensure each stone meets the highest standards of clarity, cut, and colour. Our metals are certified 9K–18K gold, and every item undergoes thorough in-house inspection before it reaches you.
Whether you're purchasing a statement pendant or a bespoke engagement ring, your jewellery comes with our guarantee of authenticity and craftsmanship—because you deserve nothing less than the real thing.
At Rai Jewellery, each piece is crafted and inspected with the utmost care. As a result, all sales are final. However, your satisfaction remains our priority.
If you experience any issues with your purchase—whether it's related to craftsmanship, sizing, or delivery—please contact our team directly. We’ll work with you to determine the best solution and ensure your experience is handled with the attention it deserves.
Your trust means everything to us.
Q: Is your jewellery made with real gold and genuine diamonds?
A: Yes. All Rai Jewellery pieces are crafted with certified 9K–18K solid gold and natural, ethically sourced diamonds and gemstones. We do not use gold plating or lab-created stones unless clearly stated.
Q: Do your pieces come with certification?
A: Select pieces come with diamond certification upon request. All items are thoroughly inspected in-house and guaranteed for authenticity and quality craftsmanship.
Q: Can I customise the size or design?
A: Yes. We offer custom sizing, design alterations, and engraving services. Please contact us prior to ordering to discuss your requirements.
Q: Do you offer international shipping?
A: At this stage, Rai Jewellery primarily ships Australia-wide, with secure and insured delivery. For international enquiries, contact us directly.
Q: What if there’s an issue with my order?
A: While all sales are final, we are committed to your satisfaction. If any issues arise, please reach out and we’ll work with you to resolve it promptly and fairly.
Q: Do you offer payment plans?
A: Yes. We offer flexible payment options, including Afterpay, and major credit cards for a smooth and secure checkout experience.